Digital access only.

There are no physical products, delivery charges, courier tracking numbers or shipping destinations. Every paid or free activation described on the Pricing page is delivered online to the signed-in Sarkari Matrimony account.

The member first uploads and submits every required private verification item. When the current verification price is ₹0, review access activates without a payment screen. When a fee applies, the dashboard instead generates a UPI QR containing the exact one-time amount and a unique reference; the member then enters the transaction ID/UTR and payment time for separate confirmation.

Human evidence review can take up to 3 days after review access is active. A free activation or payment confirmation never creates a verified badge by itself. If evidence needs correction, or a paid transaction cannot be traced, a specific message appears in the signed-in profile. No account email is needed for this flow.

A 30-day audio or audio-and-video plan is delivered when captured payment is confirmed and the dashboard shows the plan as active. Its 30-day access period begins at activation. The same plan cannot be purchased again while it is active; the member may buy it again after it ends. An Audio member may choose a new 30-day Audio + Video plan immediately. The daily 120-minute combined allowance resets at midnight India time. Calling still requires a verified mutual match, the recipient's invitation acceptance, supported browser permissions and a usable network.

A failed, abandoned, pending or merely authorised payment does not count as fulfilled service. Sarkari Matrimony activates paid access only after server-side confirmation of capture. Uncaptured payments may be automatically reversed by the payment provider.

Use the merchant support details on the Contact page. Cancellation eligibility, duplicate charges and provider return timing are explained in the cancellation and refund policy.