Cancellation and refunds.

The checkout screen must show the amount, purpose and whether the payment is one-time. Sarkari Matrimony does not charge a recurring subscription unless a future checkout explicitly says so and separately obtains consent.

A one-time verification payment has no renewal to cancel. A paid verification-service request may be cancelled through merchant support before human review begins. A 30-day calling plan does not renew automatically, so there is no future recurring debit to cancel. Individual call invitations can be cancelled from the dashboard.

• The same order was charged more than once.
• Payment was captured but the purchased access was not activated because of a platform error.
• The paid review service was withdrawn before human review began.
• A refund is required by applicable law or the payment provider's binding rules.

A verification fee pays for access to and operation of the review process, not for a guaranteed approval. It is normally non-refundable after a reviewer begins examining submitted evidence. Rejection caused by missing, unreadable, inconsistent or ineligible evidence does not by itself create a refund right.

A calling plan is normally non-refundable after access is activated or calling is used. A temporary lack of a willing or available match, unused daily minutes, unused plan days, declined invitations or device/network quality do not by themselves create a refund right. If captured payment fails to activate the purchased plan because of a platform error, the order enters reconciliation and refund review.

A failed or abandoned checkout should not activate paid access. Banks and payment providers may temporarily display an authorization or pending debit; reversal timing is controlled by them. Keep the provider payment ID and do not share card, UPI or bank credentials.

Contact the merchant within 7 calendar days after payment or discovery of a duplicate charge. Provide the profile reference, UPI transaction ID/UTR, amount, payment date and reason. Never attach identity documents, full card details, PINs or OTPs.

Sarkari Matrimony aims to acknowledge a complete request within 2 business days and communicate the eligibility decision within 7 business days. A request that needs bank, provider, fraud or account-ownership checks can take longer; support will identify the missing information without asking for payment credentials.

An approved manual UPI refund is initiated to the verified payment source or another documented lawful route within 5 business days after eligibility is confirmed. Bank processing time can vary. Sarkari Matrimony will provide the available UTR or refund reference for tracking. Razorpay calling-plan refunds follow the provider timeline shown for that order.